"Kampala-19-Jan MTN Uganda has issued an update regarding the delayed restoration of its Mobile Money services following a recent system disruption that affected transactions across the network. In a statement released on Tuesday, MTN acknowledged the inconvenience caused to customers and assured them that its technical teams are working around the clock to fully restore all affected services. The telecom company noted that while some Mobile Money functions have already been reinstated, a number of users are still experiencing delays in transaction reversals and balance updates. MTN explained that the disruption was caused by a technical challenge within its systems, which led to

pending, failed, or delayed transactions for some customers. The company emphasized that all customer funds remain secure and that no money has been lost. “We sincerely apologize to our customers for the inconvenience caused. Our teams are actively resolving the issue, and we expect full restoration in the shortest time possible,” MTN said in the statement. The telecom giant further advised customers experiencing delayed reversals or missing balances to remain patient as the reconciliation process continues. MTN added that affected customers do not need to report individual cases, as the system is automatically resolving pending transactions. Mobile Money services are widely used in Uganda for daily transactions including payments, transfers, and business operations. The disruption sparked concern among users, many of whom rely on the platform for essential financial activities. MTN reaffirmed its commitment to service reliability and thanked customers for their continued patience and trust as the company works to normalize operations. "